Billing is the most complicated clerical activity within a utility and accompanies an inherent level of risk. Errors in the billing process can result in major financial implications and have a detrimental impact on the company’s public image. As part of ERTH’s managed utility billing services, Sync Operations and Billing Exceptions Management is a key component that ensures accurate and timely billing for customers, while mitigating risk associated with complex utility billing. Managing your MDM/R LDC Action Items reports and improving your billing accuracy will reduce risk and improve your utility’s cash flow.
Within the meter-to-cash lifecycle, Advance Metering Infrastructure (AMI) collects consumption data, which then flows across the utility’s CIS and ODS systems. This data must be accurate and in “sync” in order for the utility to generate accurate bills. When an issue or discrepancy occurs, an exception is generated which needs to be resolved in a timely manner so that the bill can be distributed on time. ERTH works hard to reduce your billing exceptions and errors.