Retailer Billing

ERTH offers a managed EDI Transaction and Billing solution for retail energy suppliers across 13 states within the US as well as in the province of Ontario, Canada. Our solution includes EDI Transaction Management services for US customers and EBT HUB services for Ontario customers.

An ERTH-managed retailer billing solution encompasses the functionality and business processes required to support the customer life cycle of a retail energy supplier’s business. Our solution takes over key aspects of your daily operations from the point where a customer is acquired.

By choosing ERTH’s Managed Retailer Billing Services, rather than licensing, customizing, implementing and operating a billing system of your own, retailers can avoid the substantial investment in back-office systems and staff needed to comply with the various market standards.

Our operations department consists of a team of dedicated market experts who handle key back-office duties and management of your day-to-day operations. Some of our duties include:

• Proactively contact utilities for incorrect or late transactions
• Process historical usages and enrolment transactions
• Provide detailed reporting on all transactions
• Process drop enrolments as needed and provide early termination reports

Supporting our operations team, our platform incorporates over fifty automated system checks and operational processes ensuring:

• Every account is billed correctly and on time
• All enrolments are accepted by utilities on time
• Any errors in incoming and outgoing files are quickly caught and corrected

The heart of our billing system is an advanced billing engine, CBASS, which captures and processes all electronic business transactions flowing between a retailer and its trading partners. CBASS ensures that transactions adhere to specific rules. With the ability to bill numerous and complex contract types, CBASS also ensures retailer bills are calculated accurately and in a timely manner, while ensuring that retail remittance and/or settlements are accurate.

To accommodate daily, on-going market activities, transactions are continuously driven through the system with regular monitoring to check whether new transactions are available for processing. In addition, ERTH handles the configuration, management and hosting of production hardware and software components as required.

Our solution also includes a suite of online applications called ERTH Online Services (EOS), which securely provide visibility into all market transactions. EOS and Retailer billing work hand in hand. Through Retailer Billing Services, ERTH handles the day-to-day operational tasks, while EOS provides retailers with full transparency of the data through a user-friendly web portal. Learn more about EOS.

ERTH’s retailer billing service includes an extensive list of operational and financial reports to help you better understand your business. Since every retailer’s business is different, ERTH can easily customize reports to fit your specific reporting requirements.

Operational Reports:

• Enrolment and Drop Activity Reports
• Historical Usage Reports
• Billing Detail and Billing Adjustment Reports
• Customer Change Reports

Financial Reports:

• Remittance Reports
• Exception Reports
• Tax Reports