Erth Corporation

As a small utility, when staff are off for things like maternity leave, it is nice to be able to leverage ERTH for temporary billing services. The alternative is to try and train temporary resources, however, with the complexities of billing in Ontario, that would take more time, be more costly and introduce the risk of billing errors. ERTH provides some peace of mind.

Since 2003, Lakefront Utilities has been using ERTH’s private cloud solutions. We are able to leverage the expertise, skills and infrastructure at ERTH at a fraction of the costs of doing it ourselves. Simply put, as a smaller LDC we need to collaborate as much as possible so that we can take advantage of the automated tools that exist today. With limited resources in a regulated marked I like knowing my core CIS solution is being run by some real pros. ERTH takes care of our CIS infrastructure so that me and my team can focus on our customers and keeping the lights on!

ERTH has become a trusted extension of our team for wholesale and retail metering field services. Festival Hydro relies on ERTH to ensure system reliability, accuracy and compliance to the IESO Metering Market Rules.

The ERTH Infrastructure team is extremely knowledgeable, structured and always maintains safety as a top priority. They bring forward thinking ideas to the table, while providing the most economical solutions possible with the information available at the time of design. They take pride in each and every installation project, small or large, and the end product truly shows. It has been a pleasure working with this supportive and professional team to complete our installation project on time and on budget.

Oshawa has outsourced billing since the energy market opened in 2002.  We understood the importance of billing accuracy for both our bottom line but also our reputational risk.  Leveraging a company like ERTH that specializes in billing with a roster of experienced billing agents allowed Oshawa to focus on customer service and customer engagement.

With Quadra, there is a lot more accuracy in terms of pulling materials into a job bill of materials because now we’re pulling from stock assemblies where all of the information is there, and Quadra is pulling the pricing directly from our inventory system. When the Engineering Technicians are building the bill of materials, they no longer have to manually pull those materials. If needed, we can go back in and quickly update the pricing using Quadra, rather than having to manually go into our inventory system and pull out the prices.

ERTH Infrastructure contracting played an integral role in the success of this large municipal project. Not only did they contribute to the beautification of the municipal downtown and pier walkway, they also delivered on our requirement for an energy efficient lighting solution.

Quadra is not just a nice to have but a must have for Oakville Hydro. It saves our job planners, designers and financial team hours each and every day with the seamless integration between the 3 products, Quadra, WennSoft and GP. We are no longer updating spreadsheets with new inventory pricing or manually creating jobs in WennSoft (Key2Act). Having an ROI of less than 4 months made the purchase decision pretty easy for us but the continued collaborative partnership with ERTH has validated our decision. The fact that ERTH also uses Quadra to support their business reassures us that it will continue to meet our business needs well into the future.

ERTH Infrastructure contracting provided dedicated professional personnel while ensuring tight project timelines were met for this large municipal street lighting project. We look forward to continuing our partnership with ERTH on future strategic projects.