Looking to enhance your customer service while reducing your cost of delivery? ERTH delivers a proven solution which leads to excellent levels of customer service.
Contact Us for more information
ERTH offers many products and services that allow utilities and municipalities to focus resources on their customer service. By working with ERTH, you can remove the headache associated with the back-end billing processes while allowing your Customer Service Representatives to spend their time interacting with customers.
ERTH is committed to excellence in billing and providing quality service to our clients. Clients have even used ERTH’s resources as a contingency plan during short-term leaves or to supplement their internal billing team. The ERTH team has many years of experience providing billing services for our own electric utility, Erie Thames Powerlines, and many other utilities and municipalities in Ontario. For more information, contact us today.
ERTH provides Billing for the following Services:
The following services are all available to utilities and municipalities. Contact us for detailed pricing on a solution that best suits your needs.
- Bill preparation and delivery
- Flexible bill and/or invoice design
- Metered or flat rate billing
- Complex and flexible rate structures
- Specialized bill messaging & inserting
- Bundled or unbundled rates
- Consolidated billing
- Extensive contingency plan
- Privacy and security compliant
Partner with ERTH and you will receive the following:
- Experience: Our agents are utility and municipal billing experts
- Contingency Plan: to ensure an effective backup of systems and people when needed
- Accurate billing with thorough VEE (validation, editing, estimating)
- Comprehensive Quality assurance reporting with regular status updates
- Flexibility with a tailored program to meet your unique needs
- Leading edge Technology
- Timely bill generation working within your customer schedule
- Lower Operating Costs under our shared services model