ERTH Academy: NorthStar and Utility Industry 101 – October 12

ERTH Academy Session NorthStar and Utility Industry 101 October 12

ERTH Academy: NorthStar and Utility Industry 101

ERTH is pleased to continue the ERTH Academy virtual education series this fall with another NorthStar and Utility Industry 101 session.

  • Date: Thursday, October 12, 2023
  • Time: 9am – 1pm (EST)
  • Location: Microsoft Teams (link will be provided following registration)

Join us for another ERTH Academy virtual training session related to customer care, utility billing and working within the NorthStar Customer Information System (CIS).

In this session, ERTH’s utility billing and CIS specialists will provide participants with a general introduction to the utility industry, along with valuable tips and tricks for navigating the NorthStar CIS Account Gateway. Attendees will have the unique opportunity to gain hands-on practical experience in a dedicated CIS training environment.

Who should attend?

  • New users to NorthStar
  • NorthStar users looking for tips & tricks
  • Managers and supervisors whose staff use NorthStar

Learning Outcomes:

  • Acronym 101 – learn about all the common acronyms used in the utility industry
  • Gain a general knowledge of the utility industry
  • Gain a high-level understanding of the data flow from on-premise meter to the CIS, factoring in information from the MDM/R and MDM/ODS (this includes MDM/R data and interval data from settlement providers)
  • Expand your knowledge of search capabilities within NorthStar
  • Understand the correlation between an account setup and the account bill code/category and pricing plan
  • Learn how to determine customer class(es) based on account setup and associated meter(s) installed
  • Learn valuable NorthStar tips and tricks, including Favourites, Advanced Finds and At-A-Glance
  • Gain knowledge and confidence in navigating NorthStar Account Gateway
    o Alerts/Soft Alerts
    o Logging Calls
    o Collection Events
    o Letters
    o Flat Rate Codes & OESP
    o Miscellaneous Billing
    o Creating Service Orders
    o Payment Arrangements and Payment Plans
    o Adding an Account

Each participant must register individually. Login credentials and instructions will be provided following registration.

An invoice will be emailed to you within 3-7 business days.

If you have questions, please contact Jocelyn Facciotti at

Participant Registration

Recent Articles