Energy Retailer Billing & Settlement Services

Energy Retailer Billing & Settlement Services

Our service will have you enrolling customers in new markets in five business days


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  • Operating in competitive energy markets requires intensive transaction processing capabilities in addition to the business functions of acquisition and procurement.
  • ERTH’s managed services focus on providing these capabilities while the customer focuses on driving the business.

Retailer Process

Billing and Settlement service takes over all aspects of operations from the point where the retailer completes the customer acquisition. Core strengths of this service are:

  • Bill Calculation and Creation
  • Standards Enforcement
  • Distributor Correspondence
  • Settlements Reconciliation

ERTH’s Billing and Settlement Services

Serviced more than 200k accounts

  • Covers electricity market, operational since 2004
  • Dedicated and highly experienced operations team
  • Uses CBASS engine, customized to RMS services
  • Bill acceptance: 99.99%+, turnaround average < 1 hour

The Interface

The interaction with ERTH’s Managed Services is designed to be simple, providing one point of access to the entire market

Full visibility to all market transactions in XML format to support procurement and settlement activities

Document transport is implemented as FTP over SSL (SFTP)

Full access to dedicated operations team by phone, e-mail and Issue Tracker application for issues or ad-hoc requests



Reports are customized to particular clients – generally include:

  • Billing Detail Reports
  • Adjustment Reports
  • Customer Drop Reports
  • Other Custom Reports

Suite of Applications

ERTH’s Retailer Managed Services is part of a larger set of services ERTH offers Retailers:

  • CBASS Online Learn More
  • Account Viewer Learn More
  • EBT Viewer
  • EBT Exceptions Viewer
  • Cash Reconciliation

The Team

Services are provided by a dedicated team of Energy Market System Operators, trained by ERTH to become experts in Ontario market operations:

  • Experience in energy bill calculation since 2002
  • Supported by a team of project management, software development and QA professionals
  • Series of daily/weekly/monthly checks performed by staff


Largest Hub in Canada (Serves over 90% of the market)

  • Covers electricity market, operational since market open in 2001
  • Highly reliable (99.9%+ availability)
  • 1.8 millions transactions per year
  • Hosted at a world-class hosting facility