Comprehensive Billing Solutions for Retail Energy Suppliers in the U.S & Canada
Providing all of the back office support allowing you to focus on growing your business & increasing profitability.Contact Us for a Democreate new email
ERTH offers its retailer billing solution across 13 states within the US as well as in the province of Ontario, Canada. Our solution includes EDI Transaction Management services for US customers and EBT HUB services for Ontario customers.
An ERTH managed retailer billing solution encompasses functionality and business processes required to support the full customer life cycle of a retail energy supplier’s business. Our solution takes over all aspects of your daily operations from the point where a customer is acquired. With a dedicated team of energy market and retailer billing experts managing your day-to-day operations, our customers quickly realize the following benefits:
- Operational cost savings
- Increase in profitability
- Reduced upfront capital investments
- Minimize cash-flow issues
ERTH’s Retailer Billing Services – Covering Your Back Office Needs
By choosing ERTH’s Managed Retailer Billing Services, rather than licensing, customizing, implementing and operating a billing system of your own, retailers can avoid the substantial investment in back office systems and staff needed to comply with the various market standards.
ERTH’s operations department consists of a team of dedicated market experts providing all of the back office duties and management of your day-to-day operations. Some of our duties include:
- Proactively contact utilities for incorrect or late transactions
- Process historical usages and enrolment transactions
- Provide detailed reporting on all transactions
- Process drop enrolments as needed and provide early termination reports
Supporting our operations team, our platform incorporates over 50 automated system checks and operational processes ensuring:
- Every account is billed correctly and on time
- All enrolments are accepted by utilities on time
- Any errors in incoming and outgoing files are quickly caught and corrected
ERTH Online Services
Our solution also includes a suite of online applications that securely provide full visibility into all market transactions.
- CBASS Broker: software that manages your brokers, sales agents, and their relationships
- CBASS Online: comprehensive CIS/CRM to manage your customers and products
- CBASS Executive: customizable dashboards that reflect your key business metrics
Robust Billing Engine
Our feature-rich system accurately calculates even the most complex products, and our service will ensure that your bills reach the utilities on time. Learn more about our retailer billing methods here.
ERTH’s retailer billing service includes an extensive list of operational and financial reports to help you better understand your business. Since every retailer’s business is different, ERTH can easily customize reports to fit your specific reporting requirements.
Some of our operational reports include:
- Enrolment and Drop Activity Reports
- Historical Usage Reports
- Billing Detail and Billing Adjustment Reports
- Customer Change Reports
Standard financial reports include:
- Remittance Reports
- Exception Reports
- Tax Reports