Customer Information System

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Customer Information System

A dependable, flexible and user-friendly Customer Information System (CIS) is essential for utilities and municipalities. ERTH delivers a software solution for your core processes and is supported by our team of industry experts.

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At ERTH, we understand that our Customer Information System (CIS) solution must be able to improve customer service, be efficient, and be scalable to accommodate evolving needs. Through our partnership with NorthStar Utilities, we can offer your utility or municipality a CIS system built with your industry in mind. In addition, a full spectrum of optional modules is available to enhance the customer experience and streamline your operations.

Key Components and Functionality of our Customer Information System

  • Customer, Account and multi-service Management
  • Robust Bill Processing Engine and Rate Calculators
  • Comprehensive Revenue and Receivables Management
  • Turn-key Service Order Management
  • Workflow Enabled
  • Highly configurable solution, minimizing customization
  • Full Reporting Suite
  • Deregulation Ready

Integrated Solutions

The following services can all be integrated with our Customer Information System.

Beyond Support to a Lasting Partnership

When you choose ERTH, you gain a partner that has been using the Harris NorthStar CIS solutions since 1984. In addition, we use this system for our own billing services for our affiliate utility ERTH Power. Our capabilities and experience set us apart.

Today, ERTH is NorthStar’s largest business partner. We continue to invest in training and quality assurance programs for the benefit of our clients. Not only will you get a feature-rich technology solution, but you will get a proven partner that knows how to help capitalize on technology and streamline business processes.

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Technical Details

  • Security
  • Automation
  • Interfaces
  • Configurations

Solution Implementation

Recognizing that a Customer Information System conversion is typically both capital and resource intense, we have implemented a model to ease the burden for your business. Our model has been tested many times with multiple successful conversions to date. With our years of experience in implementing solutions, we can also help eliminate the headache by providing the training, testing and implementation support that will ease the process for your staff. In addition to the strength of the system, ERTH has expert resources to support the system as our staff are familiar with both the software application and utility business processes. Click here to learn more

CIS in the Cloud

With our state-of-the art IT infrastructure and a wealth of technical expertise, our services include CIS Hosting, Disaster Recovery, and CIS Application Management. Click here to learn more