Maintaining your Customer Information System (CIS)
CIS investment depends on the effective management of your system and processes.
ERTH offers a full suite of CIS Application Maintenance and Support services that deliver the expertise, skills, solutions and customer service that you need to successfully run and evolve your CIS solution.
What We Offer
Changing regulations, shifting demands, limited resources, capacity challenges, and budget constraints are all common challenges utilities face. ERTH’s CIS Application Maintenance and Support services help to alleviate some of that burden by providing the subject matter expertise and resources to successfully build, run and evolve your CIS application.
Benefits of our CIS Application Maintenance and Support services
- Economies of Scale
- Reduced Cost of System Maintenance
- Optimal Service Levels
- A flexible delivery model as the needs of your organization change
Why you’ll love working with ERTH
Customer service is the cornerstone to our business and it would not be possible without the dedication and tremendous expertise of our team. With well over 50 years of experience, our support staff and consultants establish strong working relationships with our clients to become their trusted partners and advisors. Here are just a few characteristics that set ERTH apart:
- We have real world experience. Our team has years of working experience in the software sector and the utility industry.
- We use all the products we support and have a vested interest in ensuring they function effectively because our affiliate company is a utility.
- We foster collaboration and information sharing, including the coordination of several user communities and hosting of technical training sessions.
- We have an Enterprise Level Agreement with Northstar Utilities solutions. As Northstar’s largest business partner we are recognized within the NorthStar community as industry and application experts.
Send us a message and a member of our team will follow up with you.