Utility Bill Design, Print and Mail Solutions 

Equipped with state-of-the-art printers and technology, ERTH’s bill design, print and mail solution processes high-volume rendering, printing and mailing of critical business documents, including bills, invoices and statements. Our proven process and experienced team of subject matter experts help utilities and municipalities generate, manage and control a full spectrum of documents accurately and efficiently.

Process and Technology

ERTH’s bill print and document fulfillment solution includes advanced services to capture, compose, personalize, print and mail bills through Canada Post.  ERTH’s online portal enables utilities to track the status of their print jobs, identify inserts and approve jobs for printing.  In addition, the portal tracks all printed jobs and the Statement of Mailings from Canada Post.

Key functionality and features:

  • Data receipt, mapping and composition
  • Application of Address Accuracy
  • Mail sortation services
  • Advanced document composition based on customer class or individual customer requirements
  • Print output options for PDF, electronic bill or paper generated bill
  • Quality control applications
  • Intelligent insertion capabilities
  • Proven operational performance
  • Full-colour, two-sided printing

Full-Colour, Standardized Bill Design

ERTH has developed a full-colour, standardized bill design that enhances the customer experience by making it more accessible and easier for customers to understand the consumption and charges that make up their bill. Beyond customer experience, a standardized bill design offers several benefits and efficiencies for utilities:

  • Incorporate dynamic images to promote initiatives and campaigns such as eBilling or financial assistance programs
  • One system and design to update when regulatory changes occur
  • Soft coding vs. hard coding of customer information such as logo’s, descriptions, ads, date formats etc.
  • MICR encoding not required
NT Power bill sample featuring new layout

Consumables and Environmental Sustainability

ERTH’s bill print and consumables procurement process offers significant sustainability benefits:

  • Printers use 1/3 of the amount of electricity than traditional technology
  • Paper stock is made in Canada using 30% recycled materials and manufactured using a process that uses less water and electricity, and emits less CO2
  • Stock double-window envelopes eliminate the need to pre-print utility logos and reduce warehousing requirements
  • All utilities use the same bill stock and envelopes
ERTH Power bill envelope sample

Electronic Bill (eBill) Presentment

As the world moves towards digital solutions and paperless billing becomes the norm, our platform integrates seamlessly with your utility customer portal to deliver bills in full-colour, electronic format.

Enhanced Multi-Bill and Statement Rendering

ERTH has a comprehensive Document Fulfillment solution that transforms flat files into targeted customer statements/invoices. The information requirements for your residential consumers are different from those of a commercial or industrial consumer, and the statement should reflect these needs. With ERTH’s solution, you can have different formats based upon any number of factors, including bill type, service type or customer class. Time of Use graphs and other charts are a great way to provide valuable information to your customers.

When your business requirements change or regulatory changes mandate revisions to your statements, ERTH’s solution allows for rapid formatting updates with minimal costs. The ERTH solution also includes the Canada Post Address Accuracy updates to ensure you receive the discounted postage rates and bills are delivered without delay.

Quality Assurance

ERTH works with your team to ensure that your printed documents are formatted exactly the way you want them. Our redundant systems ensure that your data is processed and bills generated within the agreed upon Service Level Agreements (SLAs). With our full stream of quality assurance tools and processes, ERTH ensures accuracy and security.

Benefits of Outsourcing Bill Print and Mail Services

  • Save money with economies of scale and shared cost model
  • Save on postage costs by grouping bills going to the same address
  • Free up resources to focus on your core business
  • Allow for a customized and flexible document design
  • Ensure full redundancy of software, equipment and people
  • Presentment and storage of your documents in an electronic format

Why partner with ERTH?

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